Frequently Asked Questions

Yes. Starr Property Management NOLA provides full-service short-term rental management, including Airbnb and VRBO listings. We oversee listing optimization, dynamic pricing, guest communication, housekeeping coordination, and ongoing performance monitoring to maximize occupancy and revenue.

Our short-term rental management operates on a tiered structure designed to align our success with yours.

Our standard management fee is 20% of the nightly booking rate. However, we recognize that the New Orleans market experiences seasonal fluctuations. During traditionally slower booking months — January (excluding years when Mardi Gras falls in January), June, July, and August — our management fee is reduced to 15% of the nightly rate.

This flexible structure ensures owners retain stronger margins during down seasons while maintaining full-service oversight year-round.

We use dynamic pricing strategies informed by seasonal demand, major New Orleans events, booking pace, and competitive market data. Our approach is designed to balance occupancy and nightly rate to optimize long-term revenue performance.

Yes. We manage all guest communication from initial inquiry to checkout, including booking coordination, check-in instructions, issue resolution, and review management to ensure a seamless guest experience.

Yes. As a New Orleans–based firm, we closely monitor local short-term rental regulations and licensing requirements. We guide owners through compliance and can manage the permitting process on their behalf to ensure their property operates legally and efficiently.

All booking revenue is collected and disbursed to owners monthly. You will receive a detailed owner statement outlining reservations, gross revenue, management fees, and expenses — providing full transparency into your property’s performance.

We manage single-family homes, small multifamily properties, and residential investment properties throughout New Orleans and surrounding areas.

We conduct comprehensive tenant screening, including credit checks, background checks, income verification, rental history, and reference validation to protect your property and minimize risk.

Rent is collected electronically and monitored for timely payment. Owners receive monthly distributions along with itemized financial statements.

We coordinate routine and emergency maintenance using licensed and trusted vendors. Owners are notified for approval before costs exceed agreed spending thresholds.

Our standard long-term rental management fee is typically 10% of collected rent. We provide clear agreements and transparent pricing with no hidden fees.

If eviction becomes necessary, we manage the process in accordance with Louisiana law, coordinating required notices and legal procedures while keeping owners informed.

We provide property management services throughout New Orleans and select surrounding neighborhoods. Contact us to confirm service availability for your specific property location.

As a locally owned firm, we combine hands-on leadership with disciplined operational systems. Our focus is on performance, transparency, and hospitality-driven property oversight — ensuring both strong financial returns and elevated guest experiences.

The process begins with a consultation to review your property, goals, and management needs. From there, we outline onboarding steps, compliance requirements, and operational setup to transition your property into management seamlessly.